Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Delivered in good condition

  • If an order arrives in good condition and on time, but the customer wishes to return the product for any reason, please reach out to info@aussiebaydesigns.com. with the order number
  • We will send you a return label as soon as we receive your request. As soon as we receive the item you returned, and its been evaluated by our team, we will process your refund.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Aussie Bay Designs has the right to refuse returns that have passed the 30 days allowed after delivery.

To start a return, you can contact us at info@aussiebaydesigns.com. Please note that returns will need to be sent to the following address: 690 PO box, Trabuco Canyon, CA 92678.

DO NOT SEND YOUR PURCHASE BACK TO THE ADDRESS FROM WHICH IT CAME. Refunds will only be processed once we receive the item back to our mailing address. 


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@aussiebaydesigns.com.

Broken or Damages Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

  • If the item arrives broken or damaged, please send a picture to info@assuiebaydesigns.com with the order number, and any information of why you are requesting the refund.  
  • Damaged items must be reported to Aussie Bay Designs within 7 days of delivery date. If a replacement request has not been submitted, then Aussie Bay Designs reserves the right to decline replacement/refund of any unclaimed broken or damaged products that have been purchased. 

Cancellation Policy

Our goal is to provide fast processing, shipping, and delivery of the product you order from our store. Because of this, once you select an order, your item is immediately placed into our production lineup. Please email us at info@aussiebaydesigns.com within 3 hours of placing the order for us to change or cancel the production for you. Please give us at least 24 hours to fulfill your cancelation request. Please be aware that because these are custom items, it is possible that we may not be able to cancel the item, once the initial order is placed.

Cancelation requests after the initial 3 hours of the order cannot be approved. This is due to our products being printed on demand, especially for each customer at the time that it is ordered. Orders for apparel, mugs, and ornaments cannot be canceled or modified. 

Personalized Products - Return Policy

We do not accept returns for orders with specific personalization such as names, dates, sign-offs, etc.

Customer Error Policy

Items cannot be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do what we can to make sure you are satisfied with your transaction. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards.


Holiday Season Policy

  • During the busy holiday season, we try our best to ensure your gifts arrive on time. However,  due to high volumes and unexpected circumstances beyond our control, there might be a slight delay in the delivery of your order
  • Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or unforeseen circumstances that may affect Aussie Bay Designs or any of our carriers. Thank you for understanding. 

Return to Sender

If you provide the wrong address and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the cost of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include the original cost, priority processing, or insurance. There will be a 30% restocking fee taken out of the refund as well. 

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case, if the package is not returned to us, we may provide a 50% store credit towards a new item.

If you provide the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee. 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. We will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aussiebaydesigns.com.

Can the refund be sent to a different card or account?

As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.

How long will the refund take?

It depends on the bank or card issuer. Some banks/card issues finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual time frames. If you've done all of this and you still have not received your refund, please contact us by email at: info@aussiebaydesigns.com.

What if the account and/or card have been cancelled?

You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.